While trying to resolve an issue, customer support will often times ask a user to send a “screen shot”. A screen shot is basically a picture of the screen you are currently viewing. Usually this is a picture of an error message or report parameters for running a report. A screen shot is easy to get, here’s how:
In the screen you intend to send,
- hold down the “Alt” key and “Print Screen” (PrntScrn)
- OR just press Print Screen (PrntScrn)
NOTE - Many users now have dual monitors, so here are some help guidelines.
- pressing only Print Screen will copy both screens
- pressing ALT + Print Screen will print only the active window
Then open you email and create a new email to our support team (Support@OASISSalesSoftware.com)
In the body of the email, click so that your cursor is blinking.
Then Paste or use Control-V to paste the screen shot into the body of the email.
Then send the email to Support@OASISSalesSoftware.com