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Welcome to OASIS!»How do I get Help?
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Last modified on 3/30/2018 7:26 AM by User.

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How do I get Help?

Customer Support by Phone 

 

501.843.6750 

501.843.0354 fax 

 

Customer Support by Email 

 

support@OASISSalesSoftware.com

 

 

Open Ticket Feature 

 

Having a problem with a specific quote, order, invoice, etc.?  While in the problem item, click Help > Open Ticket and check the box to Include Transactions.  This will send your message to Oasis along with the accompanying transaction.

The Open Ticket window will appear: 

-   Enter the Job name in the Subject area 

-   Make sure “Include Transaction” is checked 

-   Make sure your email address and Phone number is entered 

-   Type a message about what the issue is/about 

Click OK

This will send the transaction to our support team and allow us to help you.

 

Knowledge Base Help Articles

 

An expansive online library of Oasis help sheets on topics ranging from initial install to resell orders.

 

Click here https://ingensoftware.fogbugz.com/f/page?W26