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Testing HLI Order Status and I…
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Last modified on 2/19/2015 1:35 PM by User.

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Testing HLI Order Status and Invoices

When given a case where a user is reporting issues with order status mapping or invoice applying incorrectly through the HLI specialization, you can use the tools built into the HLI version of OASIS to test their issue locally without needing their entire database.

The following are the items you must request in order to properly test the issue:

  • A copy of the order (and invoice, if applicable)
  • Any o2o or xml attachments on the order (if getting via open ticket; exports should have this info)
  • Their HLI OS number and password
  • A description or issue to look for (e.g., line 2 is not applying, invoices don't have tax, etc.)
  • The most recent version of the HLI Agent code

Testing Order Status

Under the HLI menu on the right hand side of OASIS, there is a Tools menu with the "Test Order Status" option. 

  • Tools > Change OS Number - A convenience for changing OS numbers and passwords on the fly
  • SAP Doc ID - The SO number of the document
  • OASIS PO# - The PO number provided by the customer (NOTE: the transaction must be loaded in the database)
  • Run - Process the given information against SAP with the current OS Number

Once you have a result, you can use the buttons at the bottom to run diagnostics:

  • Found PO - A link to open the order editor
  • Documents - Each document found will return an entry you can review by highlighting
  • Apply - Try an auto apply of the order status
  • View SAP XML - View the raw XML from SAP
  • Translate SAP info - View a flat file version of the data (optimized for diagnostics)
  • View O2O - View the O2O document that will be applied

You can also view the translated SAP info by right-clicking any SAP Order Status Data document on the attachments of an order

Testing Invoice Downloads

Under the HLI menu on the right hand side of OASIS, there is a Tools menu with the "Test Invoices" option. 

 

  • Tools > Change OS Number - A convenience for changing OS numbers and passwords on the fly
  • SAP Invoice# - The invoice number to search for
  • Run - Process the given information against SAP with the current OS Number

 

Once you have a result, you can use the buttons at the bottom to run diagnostics:

  • Found PO - A link to open the order editor
  • Documents - Each document found will return an entry you can review by highlighting
  • Apply - Try an auto create of the invoice
  • View SAP XML - View the raw XML from SAP
  • View O2O - View the O2O document that will be applied