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Issues Setting Up Sync (OASIS …
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Last modified on 5/22/2018 8:45 AM by User.

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Issues Setting Up Sync (OASIS for iOS)

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Issue: I am getting errors when trying to add a device to the Manage Devices screen in OASIS.

Suggestions:

  • Make sure that you installed the license file given to you by Ingen Software to register your database with the Sync Server. If you were not given a license file, or if you have not yet gone through the process of getting licensed for Mobile Sync, contact Ingen Software.
  • Make sure the machine you are running OASIS from has access to the internet and is not blocking SSL or HTTPS requests on the firewall
  • If you are getting a specific error, contact Ingen Software with this error. Usually this is due to a network issue, or the server may be down or overloaded with requests.