Sending an order status update using O2O is as easy as sending an order status update email. Be sure to perform the basic O2O setup first.
Open the order with a shipping update:
Add a schedule or shipping line to the item as normal. (The only difference between a schedule and an actual ship date is an actual ship data also has a SCAC and Tracking number.
Once the shipping information has been updated, print the order:
Select "Send Message" and "Customer Shipping Status" then press "Ok":
Also sends the o2o file: