Sending an order status update using O2O is as easy as sending an order status update email. Be sure to perform the basic O2O setup first.
Open the order with a shipping update:
Add a schedule or shipping line to the item as normal. (The only difference between a schedule and an actual ship date is an actual ship data also has a SCAC and Tracking number.
Once the shipping information has been updated, print the order:
Select "Send Message" and "Customer Shipping Status" then press "Ok":
The "Send Multiple Messages" window will show an email for the end customer and each representative listed for credit on the general tab of the order. If the customer or the representative is setup to receive raw data, an O2O file is attached to the message.
Please note that pricing information is sent only to representatives. This is done to help the representative ensure they have the correct expectations on price, commission and overage.