Replying to a representative with an O2O quote is as simple as sending an email. Make sure to follow the O2O setup for representatives first.
Complete a quote to show the required pricing:
Don't forget to add any required notes:
Press any of the print buttons:
Press "Customer Copy":
Make sure to select the Output To: to be "Send Message". Also select the customer to send the quote to (multiple are allowed), then press Next:
Select pricing options and select "Print":
The standard quote form will show (shown above is a manufacturer's response to a rep). Below is the contents of the O2O file: